To register for an online return, contact our customer care team at firstname.lastname@example.org within 7 days of receiving your order to request a Return Authorisation Number.
Conditions of return:
- Sale items, swimwear, jewellery, fragrance and sunglasses cannot be returned or exchanged
- Items need to be returned within 7 days from the date you receive it
- Items must be unworn and in their original condition with all original labels and tickets attached to the item
- Returns will not be processed on items that have been worn, washed or altered
- Orders will only be exchanged or credit note given for 6 months.
- No refunds, unless faulty - no cash refunds
Please note that all returns must be received at return address within 7 days from the date of purchase with a Return Authorisation approval. If goods are not received at our return address within this timeframe we may be unable to process your claim, and your garments may be returned to you at your cost, or goods may be forfeited.
Sale or Discounted items cannot be returned or exchanged - these are Final Sale.
*Returns are not offered on sale items or items purchased using a discount code as part of a sale promotion.
Online Credits and Vouchers must be used in one transaction. A credit and/or Voucher Code will be provided to you.
You will be responsible for paying for your own shipping costs for returning your item except in the case of faulty goods. Shipping costs are non-refundable except in the case of faulty goods.
Please use a reliable method of postage as we are not responsible for any items that go missing or become damaged in transit.
You are also responsible for the cost of returning an item for a credit note.
Faulty items are classified as faulty if they are received damaged or if a manufacturing fault occurs within a small time frame. Items that have been damaged from wear and tear are not considered to be faulty.
If you would like to exchange your item, please note: We can only replace it for the same product in the same size, subject to availability.
If you have any questions after placing your order or how to return your item/s to us, contact us at email@example.com
All returns or exchanges must be posted to the EMIA return point address with a valid Return Authorisation Number and Tracking Number.
Attention: Online Returns
50 Ocean Beach Road