Orders are dispatched Monday- Friday. Orders will be delivered within 2-7 working days after you place your order using Australia Post, see below for shipping options and delivery time.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at

Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at  immediately. If your order has already been shipped, EMIA  accepts no responsibility for incorrect details entered.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to accept the delivery between 9am and 5pm

In-Store Pickup 

After placing your order online, we'll authorize your payment method and send you an email once your order is ready for pickup. Most items are ready within 24 hours. Bring your order confirmation email (mobile or a printed copy) with you and a valid photo ID to pick up your items.

For all online customer service and order enquiries, please email us at

Shipping Method Cost Expected delivery time
Australian Shipping Flat Rate $5 Metropolitan allow 2-3 business days
Australian Shipping Flat Rate $5 Outer Metropolitan 5-7 business days
Australian Express Shipping $20 Allow 1-2 business days
New Zealand Shipping Flat Rate $35 Allow up to 4-7 business days
Collect from Store Free Allow 1 hour for your order to be processed before collecting