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Returns

There are no returns or exchanges unless the product is faulty.
To return a faulty item, you must email us immediately at info@emia.net.au and inform us of the reason. We will then provide you with further instructions and supply you with a RA# (returns authorisation number)
In the unlikely event of manufacturing faults, we will replace/repair the products at no cost to the customer. Please contact us immediately at info@emia.net.au
Once we have received and inspected your returned items, we will send you an email to advise that we’ll be sending out the replaced item, or processing your refund within 5 days. (Please allow up to 4 weeks for your refund to appear on your credit card statement.)

Please note there are no returns or exchanges on sale items.
Items should be returned new, unused, unworn, and with all original tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure all goods are sent back as registered post.
Please note that unidentified returns/exchanges may be returned to the sender.

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